From eight separate service counters for the 11 affiliated customer organizations to one central service office. With support from The Process Pros and The People Side of Change.
We are able to make more impact with our customers when it comes to using the Microsoft technology. Customer satisfaction is also increasing. We see that in all numbers at the moment.
Looking back, a year after the change, many people are very satisfied with the change process and we did not even spent the entire budget. Our colleagues are positive about the change.
“We achieved our goals by visible leadership and commitment to the project in addition to targeted initiatives in communicating and training based on systematic, ADKAR temperature measurements in every roll-out.”